Posted in Technology on 19 Mar, 2019
You are not alone if you wish you went to the world of “The Jetsons” and enjoyed the high-tech lifestyle promised by the Jetsons’ robot maid Rosie. What a spectacular thing to imagine!
However, no longer will it be called a dream impossible to achieve, because legions of such ‘helpful’ robots are finally here to make our lives better than ever. Being one such helpful robot, the chatbot has successfully hogged the limelight by conferring a splendiferous experience as an automated interactive agent.
According to Oracle, by the year 2020, more than 80 % businesses are expected to have a chatbot. Also, as reported by Grand View Research, the market is expected to grow at a compounded rate of around 25 % for the next few years, reaching a value of more than $1 billion by 2025.
The proliferation of AI is in a full swing now, and the chatbots are a little splash on the colossal wave of proliferation. Exhibiting the perfect concoction of advanced technology and computer programming, chatbot or smartbot or chatterbot has created a stirring ripple all across the globe.
A chat robot, in short chatbot usually conjures the image of a high-tech ‘genie in a bottle’, which is meticulously crafted to communicate through instant messaging by artificially replicating the pattern of human conversations.
From booking a flight ticket to buying a cell phone, from playing your favorite music to finding a nearby eatery in town, from knowing the weather report to keep a tab on the latest sports update, a chatbot can help you accomplish almost every rudimentary task with utmost ease.
Read on if you are intrigued to traverse the world of chatbots…
Bored of the same old way of accessing information on the Internet? Perhaps it’s time that you brought a change to your entire information accessing experience with the excellence of a chatbot. A chatbot has entered the market to heist the glory of automated interaction by redefining artificial intelligence and computer program.
This automated computer program is designed to stimulate online interaction with people to resolve their queries or accomplish their tasks. Fundamentally, a chatbot enables interaction between a machine and a human. The communication takes place via a read message or a voice option.
A chatbot is meticulously programmed to work independently from its human operator. Just like a human being, it can resolve any query formulated to it in a natural language.
You must be wondering what mechanism plays a pivotal role in making a chatbot work. Well, it comes up with all the answers with a combination of the pre-defined scripts and machine learning. When the user hurls a query at a chatbot, it will respond on the basis of what it knows at that point in time.
If the interaction brings a chatbot to a place where it does not know what to do, it will eventually differ or pass the conversation on to a human operator. In both cases, it will try to learn the unknown things from that interaction. Over the course of time as well as different interactions, the chatbot will gain relevance and scope.
A chatbot’s complexity is majorly determined by the sophistication of its underlying software and the data it’s meant to access. If it’s not connected to the relevant data, its usability will witness a steep fall.
Escalating with the evolution in modern technology, the field of chatbot development is bucking up to embrace some of these following trends in the years to come. Even though there might not be a rapid paradigm shift in the usage of AI, a couple of new landmarks are expected to roll out in chatbot development.
With each passing day, the chatbots are increasingly becoming a way more intense than ever. Today, it will not be a big deal to build a project that has around 100 intents, and the complexity of the interaction itself would be 100s of condition and decision points in the dialog. In order to keep a chatbot updated, it’s essential to maintain a real case scenario. The importance of adding new intents, branches, and synonyms in the conversation is paramount if you want the bot to be at the peak of usability and efficacy.
The emergence of numerous enterprise bots could be another anticipated trend in chatbot development. The new-age entrepreneurs will be the main driving force behind the rise of enterprise bots. In several cases, many companies do not succeed to onboard clients for their bots that they are dealing with. However, to meet their internal purposes, these companies can reap the benefits of different bots. This is, in fact, could turn out to be a major market goal for the upcoming years.
Despite having boasted of a grand introduction, a few chatbots are still incapable of getting a notch higher in terms of their popularity or advancement. This fact bodes true for both the Facebook and WhatsApp messenger bots. However, the upcoming years are expected to witness sky-rocketing popularity of several other chatbots including, SMS bots, website bots, and the likes. In the near future, these bots might be able to gain discernibly huge momentum.
Almost every enterprise hub yearns for optimum security in terms of their data privacy. With each passing year, this yearning is expected to get even a notch higher. There might be a major concern about letting the large players such as Amazon, Google, Microsoft, etc. own their own confidential and conversational data. In the upcoming years, it’s expected to witness the emergence of a wide repertoire of on-premise chatbots, which will ensure data privacy for different eminent business hubs.
As the cursory level of AI chatbots has already seeped into the soil of human civilization, the bots have been reigning supreme in almost every aspect of every millennial’s life. Be it for communicating with each other, organizing different events, ordering food, planning vacations or arranging the calendar, the users are increasingly relying on the AI bots.
That day is not far when a chatbot is going to make all the searching for you. Coupled with Google, the bots will help the users find the right piece of information, albeit, without consuming much time. It’s expected that the bots are going to be coupled with more advanced Natural Language Processing Language, owing to which they will obtain a better understanding of contexts and languages. As a result of this, a bot can understand a search better, thus providing more specific and context-based information.
Currently, asking a bot for any information is a one-way street. That day is not very far when a chatbot can be able to ask the users more specific queries to find the most suitable information or replies for them. This could enable a chatbot to answer even the hardest of queries within a shorter span of time.
Looking at the skyrocketing popularity of a chatbot, it won’t be exaggerating to state that a bot could possibly undermine the importance of those blog posts that are especially aimed at depicting different personalized stories. Everyone has their own ways of communicating their thoughts.
Using particular syntax, words, diction, and tones, we voice our thoughts in our own distinctive way. The importance of words is paramount in communication, and the chatbots will soon be enough advanced to impersonate human voices. These interactive agents could be able to communicate with us in the same way we speak to each other.
Those truckloads of benefits offered by a chatbot are nothing short of extraordinary. We have dug out some of the biggest benefits of a chatbot.
Source: Your Nerdy Best Friend
Yes, a chatbot does have its own share of shortcomings as well! Here are some of its major drawbacks:
Well, this is just the cursory level! We are yet to witness the global explosion of chatbots in the years to come. However, given the aforementioned tête-à-tête, it will not be exaggerating to say…
Forget app, now the chatbots take over!
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